IESPM

> Opinions

		Results of the 2007 customer satisfaction poll
	Business	Strong points
	Farming	Swift response of your employees; their skills and knowledge
	Public works	Response, availability, prompt dispatch of kits and receipt of results
	Public works	QUICK RESPONSE AND CLEAR RESULTS
	Cement - Plaster	Good marketing, worthwhile analysis process to ascertain the condition of equipment running practically non-stop
	Agri-food	Professionalism of our contract managers and quality of the analyses
	Maintenance	Technical assistance, direct contact with few middlemen
	Maintenance	Adaptation for unusual analyses; high motivation to find satisfactory solutions in unconventional analyses
	Handling	Partnership, response, phone contact and relationship with your contract manager. Top marks!!
	Handling	So far we are only occasional users so our experience does not allow us to judge certain criteria. However, our experience in 2006 made a very positive impression on us
	Winter sports	Expertise and dependability. In short "Pro"
	Power production	Response; Precise explanations: Dependability; Availability
	Sugar industry	Response after phone call; Technical help after results
	Transport	Quality of results
	Transport	Spedd, efficiency

Pierre Ganchou, technical audit engineer

KEOLIS, subsidiary of SNCF:

"Our company was one of the first to use oil analysis when ST2M (former name of IESPM) was founded.So you can see Keolis has a long tradition of preventive maintenance.The fleet today numbers about 10,000 buses and coaches which are serviced in 120 workshops. Samples of lubricant are taken from about half the vehicles
as decided by the workshop managers.We appreciate the accurate results which help us detect any faults in the engines and do adjustment and repair work only for the right reasons.I am a fan of this tool and convinced it is indispensable for preventive maintenance, but not systematic".

Serge Epinard, Manager of the suburban Paris conditional maintenance unitof COMPAGNIE GENERALE DES EAUX:

"We count among the first to have a conditional maintenance strategy in partnership with ESPM (former name of IESPM's Industry department). It helps us both to monitor lubricant quality and detect faults in main bearings, ball bearings and fluids in running machines, for instance. It is also a tool for decision-making regarding management of heavy oil loads used to operate the hydraulic valves in our big pipes ranging from 850mm to 2 metres in diameter!"Our partnership agreement with EMS stipulates analysis readings in the first place but also advice from their engineer. So we get highly positive and helpful support from this laboratory which is independent of oil companies and therefore has no interest in the sale of lubricants."

Jacques Bon, Methods officer and principal for COMPAGNIE DES SALINS DU MIDI ET DES SALINES DE L'EST:

"EMS (former name of IESPM's Industry department) has been monitoring all the equipment we need (on Liebherr and Caterpillar bases) since the early 90s. It is used at the Baleine (the famous Salins du Midi whale logo) to harvest Camargue salt, mainly on the west bank of the Great Rhone. There are all makes of heat and hydraulic engines and reducing gear with power ranges of 7kW to 300kW."Preventive maintenance, advice from EMS and warnings from the laboratory by phone or fax if need be has ensured we've escaped some serious disasters!"For instance, we were recently in time to stop the reducing gear of one of the three main pumps which take up seawater so salt can concentrate."If it had broken, it would have taken 8 months to make a new one, not to mention the cost."So monitoring by EMS has saved us time and money, and since time is money, combining them is a pretty good thing."